FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Ordering & Weekly Drops
When do weekly drops go live?
Every Friday at 7PM our weekly menu goes live.
How long are orders open for?
Orders are open from Friday 7PM until Sunday 8PM (or until sold out).
When will my order be shipped?
All orders are express shipped every Monday.
When can I collect my order?
Ballarat pickup orders are available within 24 hours of ordering, you will recieve an email/text when ready for collection.
Do you offer the same menu every week?
Our menu changes weekly, with new flavours and your favourites released regularly.
Can I place an order outside of the weekly drop?
At this stage, orders are only available through our weekly drops. If you have a request, please DM us and we’ll do our best to help.
Our Bakes
What products do you offer?
We specialise in thick, fudgy brownies and blondies, cookie pies and chocolate bars. Our menu features a mix of new flavours and your favourite best sellers.
Are your desserts baked fresh?
Yes! All our desserts are baked fresh in small batches for each weekly drop. We carefully prepare, pack and send each order to ensure you receive your treats at their best.
Do you offer gluten free, dairy free or vegan options?
We do not offer gluten free, dairy free or vegan options. Our desserts are made using ingredients that contain major allergens including gluten, dairy, eggs, soy and nuts. Please refer to individual product listings for specific allergen information.
What chocolate do you use?
We use premium Belgian Callebaut chocolate throughout our desserts, chosen for its rich flavour, smooth texture and best quality chocolate.
How should I store my desserts?
Each dessert is individually heat sealed to help lock in freshness and keep your treats tasting their best. Storage instructions and shelf life information can be found on each individual product page.
How big are your desserts?
Our desserts are generously sized and made to be thick, loaded and indulgent. Product sizes and weight can be found on each individual product page.
Shipping, Pick Up & Policies
How much is shipping?
We offer a flat rate of $10 express shipping Australia Wide. We choose express shipping only, ensuring your freshly baked desserts spend as little time in transit as possible and arrive ready to enjoy.
Can I change my delivery details after ordering?
Please ensure your shipping details are correct at checkout. We can only change details prior to being shipped out, once your order has been dispatched, we are unable to change delivery details.
What happens if my order arrives damaged or there is an issue?
We take great care when packing every order. If your order arrives damaged or there is an issue, please contact us within 24 hours with photos and your order details so we can assist you.
Where is Ballarat pick up located?
We offer local pick up in Lucas. Pick Up details will be provided once your order is ready for collection.
Do you offer refunds or exchanges?
Due to the nature of our fresh baked goods, we do not offer refunds or exchanges for change of mind. If there is an issue with your order, please contact us and we’ll be happy to help.
When will I receive my order?
All Australia Wide orders are shipped express every Monday following the weekly drop. Delivery times vary depending on your location, however express shipping helps ensure your order arrives as quickly as possible.