Refund policy

Due to the fresh and handmade nature of our desserts, we do not accept returns, exchanges or provide refunds for change of mind.

All orders are prepared fresh to order, so we encourage customers to carefully review their order details, flavours and shipping information before completing checkout.

If your order arrives damaged, incorrect, or there is an issue with your delivery, please contact us within 24 hours of receiving your order. Please include your order number and clear photos of the issue so we can assess and assist you as quickly as possible.

While we take great care in preparing, packaging and shipping every order, we cannot be held responsible for delays, loss or damage caused by the courier once your order has been dispatched.

If you have any questions or concerns regarding your order, please contact us and we will do our best to help.